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Been scammed? Here is exactly what to do next.
Your steps in the right order. Exactly who to contact, how to reach them, and what to tell them.
A few quick questions. Then your plan, most urgent step first.
Get my stepsHow it works
Tell us what happened
A few quick questions, one tap each. No names, no sign-up.
Get your plan, in order
Who to contact first, how to reach them, and what to tell them.
Keep your checklist
We email it to you, then check on you after 2 days and after 7 days.
- Free
- No sign-up
- We never ask for money or passwords
Your plan has four parts
You only see the steps that fit what happened to you. Every step tells you exactly who to contact and how.
Now
Stop it getting worse
Freeze your accounts, stop replying, and cut the scammer off.
Today
Try to get your money back
Ask your bank, app or exchange to stop or recall the payment.
Today or this week
Report it
The police, and the app or website where the scam happened.
We give you their exact number, link or form, and what to tell them.
The next few weeks
Protect yourself from here
Secure your accounts, watch your statements, and get support.
We support victims of scams and fraud.
A scam is a crime against you. It happens to millions of careful people every year, and it is not your fault. ScamSteps is free for victims.
Tips to spot a scam
Warning sign
They rush you
They say you must act now or lose out. Real banks and officials give you time.
Warning sign
They want it kept secret
They ask you not to tell your family or your bank. That is so nobody can warn you.
Warning sign
They ask for a code
No real bank or official will ask for your password, PIN or one-time code. Ever.
Warning sign
A strange way to pay
Gift cards, crypto, or a transfer to a person instead of a company. Stop and check.
Warning sign
Too good to be true
A high return, a prize you did not enter, or easy money for small tasks.
Common scam
Fake officials
Someone says they are from the police, a bank or the government, and that you are in trouble.
Common scam
Job scams
You are paid for small tasks at first, then asked to pay in to earn more.
Common scam
Investment scams
A friend or an advert shows big profits, then you cannot take your money out.
Common scam
Romance scams
Someone you met online builds trust over weeks, then needs money.
Common scam
Shopping scams
You pay for something on a marketplace or a website, and it never arrives.
Stay safe
Turn on two-step login
Do it for your bank, your email and your messaging apps. It stops most account takeovers.
Stay safe
Call the number you know
Use the number on the back of your card or on the official website, never one someone gives you.
Stay safe
Never install on request
Do not install an app or click a link because a caller or a message tells you to.
Stay safe
Pause before you pay
Talk to someone you trust before you send money. A real deal will still be there tomorrow.